Refund policy

30-Day Money-Back Guarantee

If a Syrius product is not right for you, contact us within 30 days of delivery and we will refund you in full.

You do not need to send anything back. Skincare is personal, and once a bottle has been opened we cannot resell it. Keep it, pass it to a friend, or dispose of it. Your refund does not depend on returning the product.

How to request a refund

Email contact@syriusskin.com with your order number and a short note about what did not work for you. We read every message. You will hear back within 2 business days.

Once approved, your refund is issued to your original payment method. Your bank typically takes 5 to 10 business days to post it. Original shipping charges are refunded on full-order refunds. On partial refunds, shipping is not refunded.

If you would rather have store credit than a cash refund, just say so in your message.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, email contact@syriusskin.com within 14 days of delivery with a photo of the product and the outer packaging. We will send a replacement or issue a full refund, whichever you prefer.

Orders that never arrive

If tracking shows your parcel as delivered but you never received it, contact us within 30 days of the shipping date. We will open a carrier investigation and either reship or refund.

Cancelling an order

Orders move to our warehouse quickly. Email contact@syriusskin.com as soon as you can and we will cancel it if it has not been picked yet. Once it has shipped, the 30-day guarantee applies instead.

Fair use

This guarantee is offered in good faith. We reserve the right to decline refunds where there is evidence of abuse.

Questions: contact@syriusskin.com